Online Reviews and Reputation Management
Even before visiting your website or contacting your business, it’s likely that a prospective customer has already determined whether or not they will invest their time and money based on your business’s online reputation. Online reviews and ratings determine the credibility of your business, and with the majority of them owning a smartphone, tablet or other smart device, consumers can instantly see positive or negative comments that others have posted online about your business. Fortunately, Strategic Marketing offers proprietary reputation management solutions that can make generating and managing online reviews easier than ever before.
Why is reputation management so important?
Not only are reviews a top source of information for consumers, but search engines are also factoring reviews into search results. As a result, our reputation management platform can not only benefit your company’s image, but also improve your search engine optimization (SEO). Search engines are designed to provide relevant, accurate and useful information to their users, and rank highly rated business above those with lower ratings. This is true for both map and mobile searches, as well. This makes reputation management crucial to the success of your business’s search marketing.
Features of our reputation management service include:
- Automated management software – once you are set up, our software will automatically filter the reviews for you by pushing positive reviews to anywhere you want them displayed and routing negative reviews back to you to be addressed, without ever publishing them online
- Branded email marketing – our software provides an email template that enables us to add your logo and contact information, allowing you to provide a custom message so your customers can be assured the message is from you
- One central dashboard – rather than jumping from review site to review site, our platform collects your reviews and ratings in one place, giving you a singular view of your online reputation
Strategic Marketing’s solution for reputation management allows you to focus on providing excellent customer service while our software handles the bulk of the review generation and reputation management process. Providing 24/7 monitoring of reviews and your business’s overall rating, SmartRep makes managing your online reviews a seamless process. To learn more, visit thinksmartrep.com or contact us today!